We are FABELHAFT…
Increase your results and outcome of your Salesforce Invest with FABELHAFT as your strategic Partner
ADVISORY SERVICES
Process and Business Requirement Gathering
Initiation and Execution of Transformation Programs
Preparation of Prototypes and Solution Concepts
Quality Assurance of your Salesforce Implementation
Enablement & Coaching for Change Management
Enterprise Architecture Advisory
The raven
We have chosen the raven as our symbol. In different mythologies the raven stands for
Wisdom and Intelligence
Ravens are exceptionally intelligent birds. In some mythologies, such as Norse mythology, the raven is depicted as a symbol of wisdom, often associated with the gods, especially Odin, who had two ravens as his advisers.
Change and Transformation
Due to their adaptability and survivability, ravens can also be seen as symbols of change and transformation.
Christian Friedrichs
My experience is based on 23+ years of involvement in Salesforce and SAP ERP implementation projects, where I have served as a team member, team leader, program, or project manager. My clients are typically found among mid-sized businesses and large corporations. I have gained project experience both in local and global projects. For my clients, I am happy to work as a program or project manager, solution architect, product owner, or serve as a coach for any of these roles.
Focus Areas
- Program and Project Management
- Digital Empowerment of Organisations
- Initialize and run Agile and Hybrid projects based on SCRUM Methodologies
- Cloud based implementation (Sales, Service, Marketing)
- Initialize projects with required project governance structure based on PMI standard (int. PMBOK Standard)
- Process and Solution Design
- Product Ownership
- SCRUM Master
- Communication and Change Management
Industry Experience
- Manufacturing
- Automotive
- Professional Services
- Health and Pharma
- Financial Services
Jens Becker
17+ years experience in Salesforce implementation & integration projects as team member and technical architect. Worked on medium and large projects, locally and globally, as program architect, technical architect, functional architect.
Focus Areas
- Enterprise Architecture Design
- Digital Empowerment of Organisations
- Event Driven Architecture Design
- Data Strategy Enablement
- Prototyping & PoC Development
- Cloud based implementation (Sales, Service, Marketing)
- Integration Strategy Design
- Communication and Change Management
- Cloud Software Development
- Process optimization, standardization and harmonization
- Data Strategy Enablement
Industry Experience
- Automotive, Manufacturing, Power Manufacturing
- Professional Services
Timo Fehling
Over 19 years of experience in Salesforce implementation projects, serving in roles such as team member, team lead, and project manager. Successfully contributed to small, medium, and large-scale initiatives across local and global organizations, acting as a program architect, technical architect, and functional architect.
Fokus Areas
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Enterprise Architecture Design and Governance
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Driving Digital Empowerment and Organizational Transformation
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Initiation and Management of Agile and Hybrid Projects (SCRUM-based)
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Cloud-Based Implementations for Sales, Service, and Marketing Solutions
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Design and Execution of Scalable Integration Strategies
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Communication Planning and Change Management Execution
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Development and Implementation of Deployment Strategies
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End-to-End Software Development Lifecycle Management
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Process Optimization, Standardization, and Harmonization
Industry Experience
- Consumer Goods & Retail
- Professional Services
- Manufacturing
OUR SOLUTIONS
Centralized Asset Information
Salesforce holds the answers — but only if your Service Agents get the right information when resolving an asset related case. With the help of incorporated AI Agents the Centralized Asset Information (CAI) provides an overview of any asset related historic maintenance activities. Based on the summarized information, the Service Agent gets quicker and better transparency about the current state of the asset. This enables the Service Agent to provide solutions quicker to the customer. Quick resolution leads to lower down time and more satisfied customers!
Everything Xplorer
Salesforce holds the answers — but only if your people can see how the records connect. Everything Xplorer turns any record page into a living, interactive org chart. Starting from the record you are on, it visualizes parent, child and referenced records across standard and custom objects — so business users grasp complex hierarchies at a single glance. No reports to build. No data to export. Just open a record — and see the whole picture.
Risk Assessment Tool
Risk is everywhere in your business — yet most teams lack a consistent, auditable way to capture, score and act on it. The Risk Assessment Tool closes that gap. Built natively on Salesforce, it lets you design structured questionnaires, attach them to any object, guide users through a guided interview, and store every response in an audit-proof record — all without leaving your CRM.
No spreadsheets. No email threads. No guesswork. Just a clear, weighted risk score — visible to every team member at exactly the moment it matters.
The #1 AI Agent for all your customer service
We’re excited to announce that we are now an official Solution Provider for Intercom in the DACH region!
Intercom is a true innovation leader in AI-powered customer interactions with Fin – the #1 AI Agent for Customer Service.
Fin is not just another bot. It is powered by its own AI models, delivers higher-quality answers, resolves more complex queries than any other AI agent, works with any helpdesk, and handles queries across every channel. Fin delivers an average 67% resolution rate of service requests and is powered by it’s own in house model, Apex 1.0, which is the highest-performing, fastest model on the market for customer service.
What does this mean for our customers?
– Higher resolution of service requests – including complex cases
– Faster response times and improved customer satisfaction
– Reduced workload for service teams, allowing focus on high-value interactions
– Seamless integration of Fin into existing service processes and helpdesk solutions
This partnership marks an important step in helping organizations transform their customer experience with cutting-edge AI.
Have questions?
Get in touch!
Oberer Kirchweg 2
21442 Toppenstedt
